politique de confidentialité

Information We Collect

Information You Provide Directly

When you submit a project inquiry, request a quotation, or contact us through any form on this Site, we may collect the following:

• Full name
• Company name and job title
• Business email address
• Phone number
• Country or region
• Project details, product specifications, and BOM attachments you voluntarily submit

We do not require you to create an account to submit an inquiry. All information you provide is submitted voluntarily for the purpose of obtaining product or service information from LX Cable.

Information Collected Automatically

When you visit this Site, certain technical data is collected automatically through standard web server logs and analytics tools, including IP address and approximate geographic location, browser type and version, operating system, pages visited and time spent, referring URL, and date and time of visit.

This data is collected in aggregate and is used solely to improve website performance and user experience. It is not linked to individually identifiable personal information unless required for security purposes.

Cookies and Tracking Technologies

This Site may use cookies — small text files stored on your device — to remember your preferences and improve your browsing experience. You may configure your browser to refuse cookies. Disabling cookies may affect certain features. We do not use cookies for advertising targeting or cross-site behavioral tracking.

How We Use Your Information

We use the information we collect for the following purposes only:

• Responding to inquiries: To review project requirements and provide product recommendations, technical specifications, or pricing quotations.
• Order processing: To confirm order details, manage production coordination, and arrange shipping and documentation.
• After-sales support: To address warranty claims, shipment tracking inquiries, or post-delivery technical questions.
• Site improvement: To analyze aggregate site usage data and improve the content, structure, and performance of lxelectrical.com.
• Legal compliance: To comply with applicable laws, regulations, and lawful government requests.

We do not use your personal information for automated decision-making, profiling, or marketing campaigns without your explicit consent.

How We Share Your Information

LX Cable does not sell, rent, or trade your personal information to third parties.

Service Providers

We work with trusted third-party service providers who assist us in operating our website, processing inquiries, and managing logistics. They receive access only as necessary and are contractually required to maintain confidentiality and comply with applicable data protection laws.

• Web hosting and server infrastructure providers
• Email service providers used to receive and respond to inquiries
• Freight forwarders and shipping agents involved in order fulfillment

Legal Requirements

We may disclose personal information if required by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of LX Cable, our clients, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, personal data may be transferred to the acquiring entity. You will be notified of any such change via a prominent notice on our Site.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

• Inquiry and quotation records: Retained for a minimum of 3 years from submission.
• Order and transaction records: Retained for a minimum of 7 years in accordance with standard commercial and tax record-keeping requirements.
• Website analytics data: Retained in aggregate, anonymized form with no fixed expiry.

When personal data is no longer required, it is securely deleted or anonymized in accordance with our internal data management procedures.

Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. These include secure server infrastructure with access controls, HTTPS encryption, restricted internal access, and regular review of data handling procedures.

No method of electronic transmission or storage is 100% secure. If you believe your personal data has been compromised, please contact us immediately at the address provided in this Policy.

Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

Right to Access

You may request a copy of the personal information we hold about you.

Right to Correction

You may request that we correct inaccurate or incomplete personal information.

Right to Deletion

You may request that we delete your personal information, subject to legal retention obligations.

Right to Withdraw Consent

If we process your personal data based on consent, you may withdraw that consent at any time.

Right to Object

You may object to processing in certain circumstances, including where processing is based on legitimate interests. To exercise these rights, contact us using the details below. We will respond within 30 days and may need to verify your identity.

Third-Party Links

This Site may contain links to external websites operated by third parties, including trade associations, standards bodies, or industry references. LX Cable is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

Children’s Privacy

This Site is intended for business-to-business (B2B) use only and is directed exclusively at adults engaged in professional procurement, engineering, or project management activities. We do not knowingly collect personal information from individuals under 18.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When material changes are made, we will update the Last Updated date at the top of this page. Your continued use of this Site following the posting of changes constitutes acceptance of the updated Policy.